Frequently Asked Questions

We have two convenient Mississippi locations: (1) Starkville at 915 Louisville St, Starkville MS 39759, phone (662) 323-4900, near Mississippi State University. Open Mon-Fri 9AM-5:30PM, Sat 10AM-2PM. (2) Philadelphia at 229 W Beacon St, Philadelphia MS 39350, phone (601) 656-0178, near ECCC. Open Mon-Fri 9AM-5PM. Both locations offer same-day repair service for phones, tablets, computers, and gaming consoles.

Walk-ins are always welcome at both our Starkville and Philadelphia MS locations - no appointment necessary! However, calling ahead helps us prepare for your specific repair and can reduce your wait time. Call Starkville at (662) 323-4900 or Philadelphia at (601) 656-0178.

Most phone and tablet repairs are completed same-day, typically within 30-90 minutes when parts are in stock. Common repairs like iPhone screen replacements, battery replacements, and charging port repairs are usually done while you wait. Complex board-level microsoldering repairs may take 1-3 business days. Computer repairs vary by issue but average 1-3 days. Gaming console repairs typically take 1-2 days. We'll give you an accurate time estimate when you drop off your device at either our Starkville or Philadelphia location.

We accept cash, all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, Apple Pay, and Google Pay at both Mississippi locations. Payment is due when you pick up your repaired device.

Gators Repair fixes all major tech devices at both our Mississippi locations: Smartphones (iPhone all models including 16 Pro Max, Samsung Galaxy S24/S23/A-series/Fold/Flip, Google Pixel, Motorola), Tablets (iPad, iPad Pro, Samsung Tab), Computers (MacBook Pro, MacBook Air, PC laptops, desktop computers), Gaming Consoles (PS5, PS4, Xbox Series X, Xbox One, Nintendo Switch). We perform screen replacements, battery replacements, charging port repairs, water damage repair, motherboard repairs, data recovery, and advanced board-level microsoldering.

Yes! Gators Repair is Mississippi's leading expert in board-level microsoldering repairs. We perform advanced motherboard component repair, chip-level repairs, and data recovery on devices other repair shops can't fix. Our microsoldering capabilities include IC chip replacement, power management IC repair, backlight repair, audio IC repair, Face ID/Touch ID repair, baseband repair, and more. Available at both our Starkville (662-323-4900) and Philadelphia MS (601-656-0178) locations.

Yes! Water damage repair is one of our specialties at both Mississippi locations. We use professional ultrasonic cleaning, board-level corrosion removal, and component replacement to save water damaged devices. The sooner you bring your device to Gators after water exposure, the better chance we have of successful recovery. Important: Do NOT charge or turn on a water-damaged device - bring it to us immediately. We serve Starkville, Philadelphia, and all of Mississippi.

We'll be honest with you upfront. If a device is unrepairable or the repair cost exceeds the device value, we'll tell you before doing any work. There's no charge if we determine your device can't be economically repaired. In many cases where Apple or other shops say 'unrepairable,' our board-level microsoldering expertise allows us to fix it. Bring your device to either Gators location for free diagnostic and honest assessment.

Repair costs vary by device model and damage extent. Typical prices: iPhone screen replacement $150-$400 (newer models cost more), Samsung screen $120-$400, battery replacement $70-$150, charging port repair $90-$180, water damage repair $150-$350. Get an exact quote by calling Starkville (662) 323-4900 or Philadelphia (601) 656-0178, or visit our free online price estimator at gatorsrepair.com.

Yes! Students get $10 off all repairs with valid student ID at both Starkville and Philadelphia locations. We offer discounts for Mississippi State University (MSU), East Mississippi Community College (EMCC), East Central Community College (ECCC), Meridian Community College (MCC), and all local high school students. We also offer $10 off for military personnel, first responders, and teachers with valid ID.

All repairs at Gators come with a 30-day warranty covering both parts and labor. If you experience any issues with our repair or parts within 30 days, bring it back to either our Starkville or Philadelphia MS location and we'll fix it at no additional charge. We stand behind our work with Mississippi's best warranty in the tech repair industry.

Diagnostics are FREE at both Gators locations. We'll test your device, identify the problem, and provide a repair quote at no charge. You only pay if you decide to proceed with the repair. We believe in transparency and never charge hidden fees.

No! For most repairs (screen, battery, charging port), your data remains untouched on the device. We don't erase or access your personal information. However, we always recommend backing up your device before any repair as a precaution. For some complex board-level repairs or if your device won't turn on, data recovery may be a separate service. Ask our technicians at either Starkville or Philadelphia location about your specific situation.

Absolutely. We take customer privacy very seriously. Our technicians are trained professionals who respect your privacy and never access personal data unless you specifically request data recovery services. We follow strict privacy protocols at both Mississippi locations. Your photos, messages, and personal files remain private and secure.

In many cases, yes! Gators specializes in data recovery from non-functional devices. Our board-level microsoldering expertise allows us to repair critical components to recover your photos, contacts, messages, and files even when the phone won't power on. Success depends on the specific damage, but we have a high recovery rate. Bring your device to either Starkville (662-323-4900) or Philadelphia MS (601-656-0178) for free evaluation.